I’ve compiled the most frequently asked questions here however if you do have
any other questions not answered here, please get in touch via the contact form or email
- Are you taking international orders?
I do! Currently only to the Europe & the US as I get a feel for courier services. Please mention this when you first reach out to order your backdrop.
- What fabric do you use to make your backdrops?
I use 100% natural cotton. The fabric is unbleached and untreated so is soft, lightweight and of course, has natural fibres within the weave. This is something super important to myself as I try to create backdrops sustainably.
- How quickly do you create the backdrops?
I typically allow around 2-3 weeks from the moment you get in touch. This, of course, depends on studio scheduling time. Please get in touch if you’d like to check current turn-around times.
- How do they come packaged when sent to me?
Each backdrop is folded and given it’s own natural cotton drawstring bag. You’ll receive a little care guide along with information about your backdrop. It’ll be wrapped in recycled brown paper packaging and tied with twine. Please note your backdrop might have a bit of paint dust on it as you open up, so try and open in a clear area.
- Exactly how portable are the backdrops?
Each backdrop (if you’ve gone for the 3m by 4m) is around 45cm by 35cm and around 5-8cm thick so quite easy to tuck under your arm or carry in a bag (a larger one!) They can be folded further however become quite bulky!
- I only need the backdrop for one shoot, can I rent it?
We do not offer rental options of the backdrops. They backdrops are also for private use only and should not be rented out for commercial benefit. I created these backdrops as heirloom pieces, special to their owner and hope that each backdrop has a life like the artist who owns it.
- If the backdrop is not right for me, can I send it back?
Unfortunately not as each backdrop is made it order so currently I’m unable to offer returns or refunds on any of the products. Please take your time consider the colour options and looking at the images, you can always email firstname.lastname@example.org to request further images of the backdrops to make sure it’s the right one for you before making your purchase.
- How will I take care of my backdrop?
With each backdrop I put inside a little care information sheet. One thing that is to note, the backdrops are not waterproof and can stain so please consider the projects you use them for. They have been treated with heat to fix the mediums to the fabric however if you get caught in a down pour…. save your backdrop, not your hair 😉 The colours should last for years however the fabric will age over time, but if you protect your backdrop you shouldn’t experience much colour loss.
- Do you take bespoke backdrop orders?
Absolutely, I appreciate that the collection may not offer the exact colour palette you require for your project so I am delighted to take bespoke orders. First, email me or use the contact form on my website, then we discuss over email the tones that you’d like to see within the backdrop. I’ll create a 30cm by 30cm sample which I’ll photograph and forward onto you for your thoughts before committing to a full backdrop. Please allow 3-4 weeks turn around time (dependant on studio scheduling) for a bespoke backdrop.
- How do you send your backdrops?
I use DPD courier to send out our backdrops to ensure they are delivered safely and quickly. However may change courier depending on availability.